Terms and Conditions

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The courses are given in English. Private sessions can be translated into most languages at the client’s expense. Participants in the scheduled ‘group’ sessions should have a good working knowledge of English.

Private courses

For all private courses provided by Anastasia Martel Etiquette in the UK, a 20% deposit is required upon registration and full payment is required 4 weeks before the commencement date of the course. If a booking is made closer to the date of the commencement of the course, full payment is required upon registration.

Please be advised that unless otherwise stated, all private courses are carried out at a date of mutual convenience between Anastasia Martel Etiquette and the client. Once a date and venue has been arranged, and payment has been received, clients will receive an email with final confirmation and detailed arrangements for the day. A course will not go ahead until full payment has been received.

If a course is delivered at a venue of the client’s choice, the tutor travel costs will be added to the fee.

Cancellation fees (refund policy): Anastasia Martel Etiquette will retain one month in advance: 40% of the full fee, up to 3 working days before the engagement: 80% of the full fee and 48 hours prior: 100% of the fee.

Group courses

When we receive your booking form and payment in full, a place on the scheduled group course will be reserved for you. A week before the course final confirmation and detailed arrangements for the day will be sent to all participants.

Postponement to a later date may be considered on a case-by-case basis and at the discretion of Anastasia Martel Etiquette.

In the unlikely event of course cancellation, a full refund will be offered to fully enrolled students, however, Anastasia Martel Etiquette cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.

Methods of Payment

All prices quoted include VAT.
Payment is made directly into Anastasia Martel Etiquette account. Alternatively, payment can be made via PayPal or with a debit or credit card. Credit cards accepted are: Visa, MasterCard, and American Express. 

All payments received must be in British Pounds Sterling.

In the case of payments by direct bank transfer, your name must be used as a reference along with your invoice reference number.

Dress Code

Dress code is smart. The student accepts that failure to comply with the dress code could result in training not taking place. No refund will be offered.

Audio & Visual Recording

Video or audio recording of any class, seminar or workshop given by Anastasia Martel Etiquette is prohibited unless otherwise agreed in writing. If permission has been granted, it is understood that the footage and or audio is used for personal use only and will not be used for commercial gain or appear on any media or social media.

Student Course Notes

The reproduction or distribution of any notes or course materials is strictly prohibited. 

Unforeseen Occurrences

Anastasia Martel Etiquette reserves the right to postpone any training due to industrial action, ill health or any other unforeseen occurrence. Anastasia Martel Etiquette will make every possible effort to inform the client in time.


When a tutor is booked for an overseas visit the visa, invitation letter and any other relevant travel documentation is to be provided by the client in advance of the expected departure date. Failure to provide the necessary documentation within a sufficient timeframe may result in the tutor being unable to travel. No refund will be given but if possible, the booked dates will be rescheduled. Anastasia Martel Etiquette reserves the right to change or replace any modules on any of the listed courses; where possible students will be notified of these changes.

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